1. Overview

This Refund Policy explains how cancellations and refunds work for veilsend Pro subscriptions. Payments are processed by Creem, our Merchant of Record, and refunds are issued through the same channel back to your original payment method.

2. Free Plan

The Free plan costs nothing and involves no payment, so there is nothing to refund. You can stop using it at any time.

3. Subscriptions — Cancel Anytime

• You may cancel your Pro subscription at any time by contacting us at [email protected].
• Cancellation takes effect at the end of the current paid billing period. You keep Pro features until then, and no further charges are made.
• Cancelling stops future renewals; it does not by itself trigger a refund for the current period (see Section 4 for refund eligibility).

4. Refund Eligibility

• First purchase — 14-day money-back guarantee. If you are not satisfied, contact us within 14 days of your initial Pro subscription purchase for a full refund, no questions asked.
• Renewal charges. Charges for renewal periods are generally non-refundable, because service for that period is provisioned immediately. If you forgot to cancel, contact us promptly — we review these requests case by case in good faith.
• Service issues. If a technical failure on our side prevented you from using the Service you paid for, contact us and we will make it right — with a fix, an extension, or a refund as appropriate.
• Duplicate or fraudulent charges. Charged twice, or charged for something you didn't buy? Contact us immediately and we will correct it.

5. How to Request a Refund

Email [email protected] from your account email with the subject "Refund request". Include the approximate date of the charge. We aim to respond within 2 business days.

Approved refunds are processed through Creem and returned to your original payment method. Depending on your bank or card issuer, the credit typically appears within 5–10 business days.

6. After a Refund

When a refund is issued for a subscription, your Pro access ends immediately and your account returns to the Free plan. Files already stored remain subject to their expiry times and are not deleted immediately, but new uploads are limited to Free plan limits.

7. Changes to This Policy

We may update this Refund Policy from time to time. Changes will be posted on this page with an updated "Last updated" date. The policy in effect at the time of your purchase applies to that purchase.

8. Contact

Billing questions and refund requests: [email protected]